Last updated: 2026
Gonioup ("we", "us", "our") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you interact with our services, including our website at gonioup.com and related subscription services.
Technical data is automatically collected through your interactions with our website, including IP address, browser type, device information, and usage patterns. This helps us optimise the user experience and ensure our mobile-optimised interface functions correctly across all devices. We may also store communication records when you contact us via email or telephone.
For our holiday subscription offer, we track subscription status and redemption history to honour the promotional pricing and prevent fraud. All data collection is minimised to what is strictly necessary for delivering our services and maintaining legal compliance.
Your personal data serves multiple legitimate purposes. We use it to process and fulfil your subscription requests, including the special promotional offer available during the holiday period. This involves verifying your identity, processing payments, and delivering digital services to your registered account.
With your explicit consent, we may send marketing communications about similar services or special offers. You can withdraw this consent at any time by using the unsubscribe link in our emails or contacting us directly. We do not use your data for automated decision-making or profiling that produces legal effects.
All third-party processors are contractually bound to protect your data and comply with UK data protection law. We may also disclose information if required by law, such as in response to court orders or regulatory requests. In the event of a business merger or acquisition, your data may be transferred under strict confidentiality agreements.
Security is paramount. We implement industry-standard measures including encryption in transit (TLS 1.3) and at rest, multi-factor authentication for system access, and regular security audits. Our infrastructure is monitored 24/7 for suspicious activity, and we maintain a comprehensive incident response plan.
While we strive to protect your data, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential. In the unlikely event of a data breach affecting your rights, we will notify you and the Information Commissioner's Office within 72 hours.
You have comprehensive rights over your personal data. These include the right to access copies of your information, the right to rectify inaccurate data, and the right to request erasure of your data where there is no overriding legal basis for retention.
You can object to processing based on legitimate interests, request restriction of processing during disputes, and receive your data in a portable format for transfer to another service. You also have the right not to be subject to automated decision-making.
To exercise any of these rights, please contact us at info@gonioup.com or write to our postal address. We will respond within one month of receipt, though we may extend this for complex requests. There is no fee for reasonable requests, though excessive or manifestly unfounded requests may incur an administrative charge.
If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We encourage you to contact us first so we can resolve your concerns directly.
For questions about this policy or our data practices, contact Gonioup at Coventry Street 340, Bristol, United Kingdom. Email: info@gonioup.com. Telephone: +44 7882540314 (Mon-Fri: 9:00-18:00).